REFUND POLICY

1. Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.
Returns are accepted for new, unused products only, in their original packaging.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be in its original condition, unworn, unused, and with all original tags.

  • The item must be returned in its original packaging.

  • You must provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, contact us at:
📧 Email: contact@renvot.com
📱 WhatsApp: +44 7460 634161

Once your return request is reviewed and approved, we will:

  • Send you a downloadable return shipping label (free of charge).

  • Provide instructions on how and where to send your package.

Important: Items sent back without first requesting a return will not be accepted.

2. Damages & Issues

Please inspect your order immediately upon delivery. If you receive:

  • A damaged or defective item

  • The wrong item

Contact us as soon as possible, so we can evaluate the issue and provide a suitable resolution.

3. Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom products (special orders, customized items).

  • Personal care goods (such as beauty or hygiene products).

  • Hazardous materials (flammable liquids, gases, etc.).

  • Perishable goods (such as food, flowers, or plants).

  • Sale items and gift cards – these purchases are final and non-refundable.

If you have questions about a specific item, please contact us before making a return request.

4. Exchanges

We do not currently offer direct product exchanges.
If you need a different size or product, the best way to proceed is to:

  • Request a return for your current item.

  • Once your return is approved and processed, place a new order for the desired item.

5. Refund Policy

  • After receiving and inspecting your return, we will notify you if your refund request is approved or denied.

  • If approved, the refund will be processed to your original payment method within 7 business days.

  • Please note that banks and credit card companies may take additional time to process and post the refund.

Contact Us

For any return, refund, or exchange inquiries, please contact us:
📧 Email: contact@renvot.com
📱 WhatsApp: +44 7460 634161
📩 Instagram Direct Messages

We are here to ensure you have the best shopping experience with RENVOT!